Frequently Asked Question

Developer provides support only for those phones which are on the list of supported. Not all servicing features can be applied to some supported models, due to difference of hardware / software versions.
A: Verify JTAG connection.
A: Connection error. Verify JTAG connection.
A:
a. Connection error. Verify JTAG connection.
b. Unsupported core type.
A:
a. Connection error. Verify JTAG connection.
b. Unsupported core type.
A:
a. Connection error. Verify JTAG connection.
b. Unsupported core type.
A:
a. Connection error. Verify JTAG connection.
b. Core operates incorrectly or version is not supported. Repair is impossible.
A: Flash device page damaged. Repair is impossible.
A: Flash device initialization error. Repair is impossible.
A: Unknown flash device. Set device parameters manually.
A: No target device. Verify JTAG connection. Reduce connection speed.
A: Unsupported CPU core.
A: Medusa JTAG is not connected. Connect adaptor to computer via USB.
A:
a. Should not occur. Kept in terms of compatibility.
b. Internal error. Contact the developers (provide “Medusa.log” log file).
A:
a. Should not occur. Kept in terms of compatibility.
b. Internal error. Contact the developers (provide “Medusa.log” log file).
A:
a. Should not occur. Kept in terms of compatibility.
b. Internal error. Contact the developers (provide “Medusa.log” log file).
A: Flash memory block in use is damaged. Repair is impossible.
A:
a. Cores ID mismatch. Verify device model selection.
b. Contact the developers (provide “Medusa.log” log file).
A:
a. Known flash devices not detected.
b. Damaged flash device. Repair is impossible.
A: Flash device logical block in use is damaged. Repair is impossible.
A:
a. File access denied – verify access rights.
b. Close other applications using this file.
A: Download new firmware file from the support area.
A: Download new firmware file from the support area.
A: Verify JTAG connection. Reduce connection speed.
A:
a. Verify JTAG connection. Reduce connection speed.
b. Flash device may be damaged.
A:
a. Should not occur. Kept in terms of compatibility.
b. Internal error. Contact the developers (provide “Medusa.log” log file).
A:
a. File access denied – verify access rights.
b. Close other applications using this file.
c. Download new firmware file from the support area.
A: Write borders (beginning and length) should be a multiple of the block size.
A:
a. Verify JTAG connection.
b. Check whether target device is connected and power supply.
A:
a. Device is disconnected or connection has been disrupted.
b. Verify JTAG connection.
c. Check whether target device is connected and power supply.
A: Download new firmware file from the support area.